Shipping and costs
Shipping Service agents
Our delivery partners GLS and DHL
Our regular delivery partners are GLS and DHL. If you are not at home, the courier will leave you a notification card indicating where the nearest shop is. Your package will be dropped off there for you to collect. The package collection points are normally open until 20:00 and some are also open on Sunday.
DHL Pack stations
Our customers may enter a DHL pack station as an address. Pack stations are serviced daily only by DHL.
Address a pack station like the following sample.
12345678 >Enter the postal number in the field “Number of packstation”
Packstation 123 > Enter the pack station number in the field “Street and no.”
12345 Sample City
12345678 is the Post number of the pack station customer (the receiver) which is a fix number he has received.
Shipping costs and Delivery Area
Delivery within Germany, Austria, Belgium, France, Luxembourg and the Netherlands.
Shipping costs to Germany:
Customs and other charges
There are no additional costs.
Even with the greatest care, parcels may be damaged. Of course we will always remburse you for goods that arrive damaged. We appreciate it, if you inform us immediately whenever you receive such goods. We can then inform the shipping agent.
If you want to use your right of revocation (Widerrufsrecht) Please note the special paragraph in the teachings of revocation (Widerrufsbelehrung). Returning merchandise without notification is not a true use of the right of revocation (Widerrufsrecht).
Please inform us by email or phone (0800 000 1943) prior to shipping your items back.
Your return shipping address:
c/o Merz Speditionsgesellschaft mbH
z.Hd Vision Group AG
We thank you for your cooperation.