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Privacy Policy

Data protection provisions

We are pleased to welcome you to our website and thank you for your interest. Here, we would like to inform you about how your personal data are handled when using this website. 

1. Data protection at a glance
General notes
The following information provides an overview of what happens to your personal data when you visit this website. Under GDPR, personal data (Art. 4 (1) GDPR) are all data relating to an identified or identifiable natural person. This includes, for example, your name or email address, but also the IP address used to access our services. Insofar as you provide information about your eyesight or other medical information required for the provision of corrective visual aids, such as contact lenses, in the context of using our services, this involves health data as defined in Art. 4 (15) GDPR and this information is specifically protected as personal data. For detailed information about data protection, please refer to our privacy policy, which is listed below this text.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. Contact details are provided in the section "Information about the controller" in this data protection statement.

How do we collect your data?
On the one hand, your data are collected when you provide us with information. For example, this might involve data that you enter in a form.
Other data are collected automatically by our IT systems or after you have given consent when you visit the website. This mainly involves technical data (e.g. internet browser, operating system or time of page view). These data are collected automatically as soon as you access this website.

What do we use your data for?
Some data are collected to ensure the website can be provided without any errors. Other data may be used to analyse your user behaviour.

What rights do you have regarding your data?
You have the right at any time to receive information free of charge about the origin, recipients and purpose of your stored personal data. You also have a right to request the correction or deletion of this data. If you have given your consent to data processing, you can withdraw this consent at any time with future effect. You also have the right to request restriction of the processing of your personal data under certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
You can contact us at any time about this and other data protection questions.

Third-party analytics and tools
When visiting this website, your surfing behaviour can be statistically analysed. This is done mainly with so-called analysis programs.
Detailed information about these analysis programs can be found in the following privacy policy.

2. Hosting & Content Delivery Network (CDN)
This website is hosted externally. The personal data collected on this website are stored on the host's servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contractual data, contact data, names, website accesses and other data generated via a website.

External hosting is carried out for the purpose of contract performance for our potential and existing customers (Art. 6 (1) (b) GDPR) and in the interest of secure, fast and efficient provision of our online services by a professional provider (Art. 6 (1) (f) GDPR). If appropriate consent has been obtained, the processing is based exclusively on Art. 6 (1) (a) GDPR. Consent can be withdrawn at any time.

Our web host will only process your data to the extent necessary to fulfil its service obligations and will follow our instructions regarding the data.

We use the following host:
MTF Solutions AG
Alte Tiefenaustrasse 6
CH-3048 Worblaufen

For more information about the host's privacy policy, please visit the following website:

Through our host, we use the service "Cloudflare". The provider is Cloudflare Inc, 101 Townsend St, San Francisco, CA 94107, USA (hereinafter "Cloudflare").

Cloudflare offers a globally distributed content delivery network with DNS. This service means the information transfer between your browser and our website is technically routed through Cloudflare's network. This enables Cloudflare to analyse traffic between your browser and our website and to act as a filter between our servers and potentially malicious internet traffic. In providing this service, Cloudflare may also use cookies or other technologies to recognise internet users, however, these are used solely for the purpose described here.

The use of Cloudflare is based on our legitimate interest in providing a website that is as free from errors and as secure as possible (Art. 6 (1) (f) GDPR).

You can find more information about security and privacy at Cloudflare here:
Commissioned data processing
We have agreed a data processing contract (DP contract) with our host. This is a contract required under data protection legislation to ensure that the service provider always follows our instructions and complies with GDPR when processing personal data pertaining to our website visitors.

3. General notes and mandatory information
We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data are collected. Personal data means any data with which you can be personally identified.

This privacy policy explains what data we collect and what we use it for. It also explains how this is done and for what purpose.

Please note that online data transmission (e.g. communication via email) can have security vulnerabilities. Complete protection of data against third-party access is not possible.

Controller, data protection officer.
The controller for data processing on this website is:
Vision Group AG
Neugutstrasse 52
8600 Dübendorf

Phone: +41 44 823 10 10
Email: [email protected]

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the personal data processing (e.g. names, email addresses, etc.).

If you have any concerns regarding data protection, these can be addressed to our data protection officer at the following contact address: Data Protection Officer, Vision Group AG, Neugutstrasse 52, 8600 Dübendorf, SWITZERLAND, or by email to [email protected] with the subject "Data protection".

Within the European Union we have the following branch:

Vision Group AG, Alt-Moabit 91b, 10559 Berlin

Storage period
Unless a more specific storage period is mentioned within this privacy policy, your personal data will be held by us until the purpose for data processing ceases to apply. If you assert a legitimate request for erasure or if you withdraw your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the data will be deleted once these reasons no longer apply.

Note on data transfer to the USA
Some of the tools we use are offered by companies based in the USA. When these tools are active, your personal data may be transferred for processing to servers based in the US for the relevant company. Please note, the USA has not been approved as a safe third country under EU data protection law. For example, US companies are required to release personal data to security authorities without any possibility of legal action to prevent this by you, the data subject. Consequently, it cannot be ruled out that your data located on US servers might be processed, evaluated and permanently stored by US authorities (e.g. intelligence agencies) for monitoring purposes. We have no influence over these processing activities.

Withdrawal of your consent to data processing
Many data processing operations are only possible with your explicit consent. You can withdraw consent that you gave previously at any time. The legality of the data processing carried out until the withdrawal of consent remains unaffected.

Right to object to the collection of data in special cases and to direct marketing (Art. 21 GDPR)
If the data processing is based on Art. 6 (1) (e) or (f) GDPR, you have the right to object to the processing of your personal data at any time on grounds relating to your particular situation; this also applies to profiling based on these provisions. The relevant legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your relevant personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims (objection under Art. 21 (1) GDPR).
Where personal data are processed for the purpose of direct marketing, you have the right to object at any time to processing of personal data concerning you for these purposes; this also applies to profiling insofar as it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for the purpose of direct marketing (objection under Art. 21 (2) GDPR).

Right of appeal to the competent supervisory authority
In the event of a breach of GDPR, data subjects shall have a right of appeal to a supervisory authority, specifically in the Member State of their habitual residence, their place of work or the place of the alleged breach. The right of appeal is without prejudice to other administrative or judicial remedies.

Right to data portability
For data that we process automatically based on your consent or to fulfil a contract, you have the right to have the data issued to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Access, erasure and rectification
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients, the purpose of data processing and, if applicable, a right to rectify or erase these data. You can contact us at any time with regard to this and other questions about personal data.

Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do this. The right to restrict processing exists in the following cases:

  • If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
  • If the processing of your personal data is/was unlawful, you may request the restriction of data processing instead of erasure.
  • If we no longer need your personal data, but you need the data for the establishment, exercise or defence of legal claims, you have the right to request restriction of the processing of your personal data instead of erasure.
  • If you file an objection under Art. 21 (1) GDPR, a balance must be struck between your interests and ours. Until it has been determined whose interests prevail, you have the right to demand restriction of the processing of your personal data.

If the processing of your personal data has been restricted, such data shall, with the exception of storage, only be processed with your consent, or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or of a Member State.

4. Data collection on this website
Our website uses so-called "cookies". Cookies are small text files and do not harm your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted after the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or until they are automatically deleted by your web browser.
In some cases, cookies from third-party companies may also be stored on your device when you enter our site (third-part